Q: How long will it take to receive my order?
Shipping times are located on our Shipping page.
Q: Can I track my order?
Yes. Tracking information is automatically emailed to you after your order ships. Please do not email us asking for tracking information. Remember to check your SPAM folder also.
Q: Can I order by phone?
No, not at this time. We are an e-commerce company, so email is the natural method of communication between our company and our customers. We are strictly online based to maintain the lowest overhead possible so that we may offer you the low prices that we do on our website.
Q: Is your online store secure?
Yes. We use the internet standard in 128-bit encryption technology.
Q: How will I know my order went through?
After completing the checkout process successfully, you will immediately receive a confirmation email with a receipt of your purchase. You can also log into your account from our site and view your order history where all your orders will be listed if you created an account.
Q: If I supply GiftandFood.com with my personal information, how will it be used?
All privacy concerns are answered in our Privacy Policy.
Q: Can I cancel or change my order after it has been placed?
No. Orders cannot be changed or canceled after you have completed the purchase. Because of this, it is entirely YOUR responsibility to make sure all information is correct when checking out.
Q: My order arrived damaged. What do I do?
Email support@GiftandFood.com within 30 days from the date you placed your order. Either reply to the original email confirmation from us, or be sure to include your name, order number, and item number of the damaged item, as well as attaching a digital photo of the damaged merchandise if possible.
Q: What are some of the materials use in the products?
Alabastrite
Alabastrite is a product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.
Bone China
White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.
Porcelain
Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
Jade Porcelain
Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Jade Porcelain is used for night lights because of its high degree of translucency when lit.
Stoneware
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens. |
